![]() ![]() Balance Forward: Description of services from your previous statement.įor questions about your hospital or clinic bill, please call 1-84.Ĩ a.m.Visit Balance: The current balance of each account.New Charges: Charges incurred for new services during the past month.Adjustments/Payments: Payments and adjustments applied to the account.Services Provided: Description of services provided.Facility Name: The location where service was provided.Current Amount Due: This is your total balance for services received at UnityPoint Health.Refer to this number when calling with questions. Patient Account Number: The account number of the person who received services.This person is responsible for coordinating the billing, payment and insurance coverage for the account. Billing Address (Guarantor): The person designated to receive the monthly billing statements.The Water Shutoff Protection Act (California Senate Bill 998) requires agencies to provide customers with a written collection policy on shutting off water service if bills are not paid. Call 83, option 3, if you need to set up a payment plan or just need a couple of extra days to pay your bill. Payment plans are available for customers who are having difficulty paying their bills. A $25 fee is charged for all returned payments. Make sure to pay your bill at least a week ahead of time if you are using your bank’s bill pay service. If you pay your bills through your bank website, the payment may not arrive in time to avoid late fees or shut off. Walk-in - Payments may be made at the District office at 5180 Soquel Drive during regular business hours.If your bill is late, payments left in the dropbox may not reach us in time to avoid shut off. One is near the front entrance, and the other is in the parking lot behind our office. DropBox - The District has two drop box locations at our office at 5180 Soquel Drive.Phone - Call 83, Option 2, to make a payment with a credit card or bank account.Call our office at 83, option 3, if you need help setting up AutoPay. AutoPay - Payments made through Auto Pay will be charged to your bank or credit card on your due date.Pay by text - You need to set up this option in WaterSmart.Pay online - You can pay your bill online through WaterSmart.There are a number of convenient ways to pay your bill through WaterSmart: To see our current Rates and Service Fees, visit the Rates and Fees page. For questions regarding your bill, call our billing department at 83, Option 3, or email the billing department. If you don't receive your bill, please let us know immediately. Courtesy call notifications can be turned off for customers who have signed up for bill notifications in WaterSmart. You will receive a courtesy call 2 days before the due date to remind you to pay your bill. In order to avoid the late fee, your payment must be received by the office by 5 pm on the due date. Accounts paid after the due date will be charged a $10 late fee. Payment is due by the due date shown on your bill. ![]() You can change your bill delivery options at any time in WaterSmart. Bills are usually mailed, but you can sign up for paperless billing. Your water service is billed every month. ![]()
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